CANCELLATION AND RETURNS POLICY
If you wish to cancel your order:
(a) you can notify us by raising a ticket at http://www.europeanbahn.co.uk/eb_helpdesk.htm before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause below.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will give you a full refund less £2.00 administration fee of the amount paid or an exchange credit as required.
The rights to return the goods to us as referred to in clause will not apply in the following circumstances: -
in the event that the product has been used
in the case of software, audio or visual products, where the packaging has been unsealed
